Battery problems

Frequently Asked Questions from Customers

Moderators: Anton, Logan, Daniel, Dmitry

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lxmickmurray
Posts: 6
Joined: Fri Apr 19, 2019 1:17 am

Battery problems

Post by lxmickmurray » Thu Jan 30, 2020 2:35 pm

Hi ,
My iq tester no longer holds a charge on the battery , is it possible to replace the battery ?
Thanks
MICK

Logan
Posts: 36
Joined: Mon Dec 17, 2018 4:54 pm

Re: Battery problems

Post by Logan » Thu Feb 06, 2020 5:33 am

Sorry for the issue!

If you purchased directly from TMB, please contact us at techsupport@tmb.com to initiate a repair ticket

If you purchased through a dealer, please contact them to facilitate a repair.

lxmickmurray
Posts: 6
Joined: Fri Apr 19, 2019 1:17 am

Re: Battery problems

Post by lxmickmurray » Mon Sep 21, 2020 5:23 am

Hi,
I actually won it at Frankfurt pro light and sound at your stand there!
Its a valuable bit of kit dont mind buying a battery! Maybe the firmware update will help.
Thanks!

lxmickmurray
Posts: 6
Joined: Fri Apr 19, 2019 1:17 am

Re: Battery problems

Post by lxmickmurray » Wed Sep 23, 2020 2:29 am

I've taken it apart and found replacement part in Farnell for 17.99 so gonna order one and hopefully that does the trick!

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